From the time you place your Prom/formal dress order to the day you receive your item/s, you're looking at about 1- 3 weeks for production, and around 3-10 business days for shipping.
Currently it takes 6 -12 weeks to make wedding dresses and 1 -3 weeks to make other dresses from the day you place an order.
The normal shipping (only available for orders on accessories valued less than $50) takes 7-10 days for the shipment. The sooner you place an order, the sooner we can start preparing your dress.
We use safe local couriers like USPS, UPS to send items to you. If clients have special requirements regarding shipping couriers, please contact us before placing your order.
Please make sure that your shipping address in your order is the correct address for us to ship your items. If you need to make any changes to the shipping address, please contact us immediately.
Due to some unavoidable reasons such as natural disasters, there might be some unexpected problems during shipping. If you experience any shipping problems, please contact us and we will do our best to be help.
If the delivery fails because the address that the client provided is incorrect or incomplete, the client is responsible for any loss in this case. For example, if the item is returned, and the client still needs the item, he or she should pay for the reshipping fee.